Privacy & Returns Policies

Protecting customer privacy

Pricing

Delivery of purchases

Returned goods & Refunds

Business Hours

Website Disclaimer

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Privacy Policy:

Always Quilting will not retain any personal information about our customers without their consent, other than the information that we need in order to fullfil the business transaction when an order has been placed.

We will not send you any advertising, or product information, unless you wish us to do so, and have indicated this wish by subscribing to our newsletter database.

When we do send you a newsletter we will also send you a link to manage your subscription so that you can remove your details from the database at any time.

We are committed to ensuring your privacy so your personal details will always remain confidential and will not be shared with a third party without your prior consent.

Always Quilting will not be held responsible for the actions of any other website that a customer may visit by utilising an external hyperlink on this website.

In using an external hyperlink on this website, the customer is advised that any information that they provide to another vendor is their responsibility and that Always Quilting can not be held accountable for their actions.

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Pricing Policy:

All prices and charges are quoted in Australian Dollars and are GST inclusive. 

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Delivery Policy:

Subject to availability, all orders will be dispatched within 3 business days of receipt & clearance of payment.

All our parcels are shipped via Australia Post, and you can read more about the postal rates and options that are available.

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Returns & Refund Policy:

The utmost care is taken to ship products in good condition.

However, we are aware that you may sometimes wish to exchange goods so we do accept the return of unopened goods under the the following conditions:

Please contact us within two weeks of delivery if you wish to return goods for exchange.

Refunds are subject to supply conditions.

The postage for the returned item is paid by the purchaser.

In the case of damaged, or incorrectly supplied, goods please contact us immediately so that we can resolve the problem.

Contact Always Quilting by email

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Business Hours:

We are predominately a wholesale business, so although we are usually working behind the scene in the warehouse filling orders, or in the office, our “Open to the Public” business hours are a little unusual.

The showroom is open to visitors on a Wednesday, between 10am – 4pm. 

We are also open on other week days “by chance”, or by appointment.

This means that if some one is working in the showroom the open sign will be out for casual by-passers, and there is usually someone in the showroom everyday.

However if you are travelling especially to see us, we advise that you telephone, (or email), ahead to make sure that this is the case for the day you wish to visit.

We are closed on Saturday & Sunday

However the Online Store is always open, so orders are accepted 24 hours a day, 7 days a week and processed during our business hours.

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Website Disclaimer:

We have tried to assure the accuracy of information on this website so please let us know if something needs to be corrected or if you have any questions relating to an individual product, pattern or information displayed.

Although every effort has been made to give all information in clear, concise and understandable terms, some errors may occur.

Please contact webmaster . 

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Proud to be an Australian Website